J.D. Power & Associates Ranks Jaguar Highest in Service Among Luxury Brands
Many of our drivers already know that when they need Jaguar service in Great Neck, they will receive the highest level of customer satisfaction, but we are proud to say that we now have an award to back it up. J.D. Power & Associates just named the Jaguar brand the highest among all luxury brands for customer satisfaction, as determined by their 2015 Customer Service Index Study.
How They Determine the Best
In order to figure out which brands are the best at leaving customers satisfied, J.D. Power & Associates polled over 70,000 owners and lessees of vehicles from the 2010 to 2014 model years and assessed their satisfaction in the following categories:
- Service Initiation
- Service Facility
- Service Advisor
- Vehicle Pick-Up
- Overall Service Quality
Scores are ranked based upon a 1,000-point scale, and Jaguar took the top spot among the luxury brands with an overall score of 877.
This isn’t the first year that the brand has been recognized by the customer service experts at J.D. Power & Associates, however. Last year, they named Jaguar a J.D. Power Customer Champion—an award only bestowed upon 50 companies in the United States—for their dedication to five key areas, known as the J.D. Power 5 P’s: Price, People, Process, Presentation, and Product.
Joe Eberhardt, Jaguar Land Rover North America’s President and CEO, responded to the accolades, saying “It is especially gratifying to have our customers recognize, through J.D. Power, the high quality of their Jaguar vehicle service experience.”
At Jaguar of Great Neck, we make sure that all of our Jaguar drivers leave our service center behind the wheel of a pristine luxury vehicle. We are even an Authorized Jaguar Collision Repair Center that can restore your vehicle to like-new condition.
Visit Jaguar of Great Neck Today
We are proud to be a Jaguar dealer and to help deliver high-quality Jaguar service Great Neck drivers can rely on. If you want to learn more about what our service center does to make sure you’re a satisfied Jaguar driver, feel free to contact our dealership online, by phone at (877) 436-3241, or drop by in person at 732 Northern Blvd in Great Neck.